In order to better serve our Clients, MEBS has streamlined the daily maintenance and vehicle support requests by introducing an online ticketing system. Each request is assigned a unique ticket number which can be used to track the progress and status updates online. The system also provides a complete archive and history of all support requests.

MEBS Client Support Center has 99.99% up-time. In the situation of an urgent issue that cannot wait until the next business day, clients may contact the designated Support Services representative on the designated 24/7 hotline.

Note: While many issues can be handled quickly, some items may take several hours to several days to resolve, depending on workload, scheduling requirements, complexity, and scope. Routine work will be scheduled at the earliest convenience.

Open A New Ticket

Please provide as much detail as possible so we can best assist you. To check the status of a previously submitted ticket, please login.

Open a New Ticket

Check Ticket Status

We provide archives and history of all your current and past support services requests, complete with responses.

Check Ticket Status

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